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If you have a problem regarding Habbo Credits, then you should read through these Frequently Asked Questions.
Can I buy Habbo Credits with a credit or debit card?
Credit or debit cards can be used to buy Habbo Credits from many different countries. Please click on the blue 'credits' tab on Habbo web to find out more.
We now accept Solo as a payment method.
We now accept Solo as a payment method.
How do I get Habbo Credits?
You can more information about the various ways to get Habbo credits by clicking on the blue 'credits' tab on Habbo web.
Why can't Habbo Credits be free?
Habbo is available to anyone with access to the Internet. Visiting the hotel is free - unlike other services that provide the kind of experience we do, you don't have to buy expensive software or pay to get in. We only charge for 'extras', such as furniture and games, and we have priced these at an affordable level for everyone - anyone can have a digital TV in Habbo. Everyone is welcome in the hotel, whether they buy Credits or not.
How do I buy Habbo Credits if I am not in the UK?
We have many different ways to purchase credits in various countries around the world. You can find out more by clicking on the blue 'credits' tab on Habbo web.
What are Vouchers?
Everytime you purchase Habbo credits, you will be given a voucher code. This is normally a mix of random letters and numbers. You need to change your voucher code into credits before you can spend them.
Do you accept cheques/postal orders/money orders as payment?
Unfortunately, we no longer accept cheques, postal orders or money orders as methods of payment for Habbo credits.
If you wish to find out about alternative methods to get credits, please visit the 'credits' page on Habbo web.
If you wish to find out about alternative methods to get credits, please visit the 'credits' page on Habbo web.
Do you accept Solo debit cards?
We are now able to take Solo cards as a payment method. The option can be found in the credit/debit card section on the Habbo credits page.
http://www.habbo.co.uk/credits
http://www.habbo.co.uk/credits
I live in Ireland, do you accept Laser cards?
Yes, we can accept Laser cards as payment for Habbo Credits. Please use the "Credit Card" option and follow the instructions given.
Can I purchase Habbo Credits using Clickandbuy?
Unfortunately, we no longer offer the facility to purchase Habbo credits via Clickandbuy.
If you wish to find out about alternative methods to get credits, please visit the 'credits' page on Habbo web.
If you wish to find out about alternative methods to get credits, please visit the 'credits' page on Habbo web.
I've tried to purchase by Credit or Debit card, and it hasn't worked. Can you tell me why?
Unfortunately, we are unable to find out why an individual card has not been accepted.
Transactions can be declined for a number of reasons including:
* Incorrect card number/expiry date/security code details being typed in
* The transaction being rejected by the card issuing bank
* Too many attempts at purchasing within a specific time frame
* Suspect fraud risk
* A temporary communications failure between Habbo's card processor and your bank when we try to process the payment.
This list doesn't cover everything - there can be many other reasons for a transaction failing.
We suggest that you try the transaction again in a few days, or use an alternative card/payment method.
If you wish to find out about alternative methods to get credits, please visit the Habbo Credits page
Transactions can be declined for a number of reasons including:
* Incorrect card number/expiry date/security code details being typed in
* The transaction being rejected by the card issuing bank
* Too many attempts at purchasing within a specific time frame
* Suspect fraud risk
* A temporary communications failure between Habbo's card processor and your bank when we try to process the payment.
This list doesn't cover everything - there can be many other reasons for a transaction failing.
We suggest that you try the transaction again in a few days, or use an alternative card/payment method.
If you wish to find out about alternative methods to get credits, please visit the Habbo Credits page
I'm trying to call the Habbo Credits line, but I cannot get through. Why is that?
You might be experiencing problems with the Habbo credits line due to the following:
1. The bill payer has blocked premium rate numbers.
2. Your number is ex-directory and we cannot see who is calling, therefore, the call will not be put through.
3. You have reached the maximum amount of calls you can make per week and your number cannot register through the system until next week.
4. You are calling from another country such as Canada or the USA.
5. You have misdialled the Habbo credits order line number. (Doh!)
6. You are calling from a Mobile phone.
7. You have fallen for a phone scam and it's not really the Habbo phone number you're calling!
8. You are not on a touch tone phone and therefore cannot use our order service.
1. The bill payer has blocked premium rate numbers.
2. Your number is ex-directory and we cannot see who is calling, therefore, the call will not be put through.
3. You have reached the maximum amount of calls you can make per week and your number cannot register through the system until next week.
4. You are calling from another country such as Canada or the USA.
5. You have misdialled the Habbo credits order line number. (Doh!)
6. You are calling from a Mobile phone.
7. You have fallen for a phone scam and it's not really the Habbo phone number you're calling!
8. You are not on a touch tone phone and therefore cannot use our order service.
I want to purchase credits with cash, how can I do that?
You can't purchase credits with cash directly, however we do accept Wallie Card, paysafecard and Ukash.
These systems let you purchase vouchers at any UK retailer with a PayPoint machine with cash. You can then use these vouchers to purchase Habbo credits. To find out more about these payment options, please visit the Habbo Credits page.
These systems let you purchase vouchers at any UK retailer with a PayPoint machine with cash. You can then use these vouchers to purchase Habbo credits. To find out more about these payment options, please visit the Habbo Credits page.
I'm seeing charges on my phone bill/credit card bill. What are they?
If you have found charges for Habbo on your mobile bill, landline telephone bill or telephone or credit/debit card statement, then it is likely that a user of Habbo in your household has purchased Habbo Credits through that method.
You can find out more about the methods of purchasing we offer by visiting the Habbo Credits page.
As all transactions are initiated by the Habbo user, we are unable to offer refunds as it is up to the parent/guardian to monitor their child's online activity and spending. Habbo cannot be responsible for the actions taken by our users. You should speak to the user in question regarding these payments and educate them about responsible spending. Should you wish for further information about the charges, or to request the account user be suspended from the service, please contact us.
You can find out more about the methods of purchasing we offer by visiting the Habbo Credits page.
As all transactions are initiated by the Habbo user, we are unable to offer refunds as it is up to the parent/guardian to monitor their child's online activity and spending. Habbo cannot be responsible for the actions taken by our users. You should speak to the user in question regarding these payments and educate them about responsible spending. Should you wish for further information about the charges, or to request the account user be suspended from the service, please contact us.
Can I purchase credits using PayPal?
We currently do not support PayPal as a method of payment.
I want to pay by credit or debit card. Is your site secure?
Yes! All personal information including credit and debit card details, are encrypted when making a payment.
Our credit and debit card purchases are processed by Bibit, which is part of the Royal Bank of Scotland Group - one of the largest financial institutions in the world.
Our credit and debit card purchases are processed by Bibit, which is part of the Royal Bank of Scotland Group - one of the largest financial institutions in the world.
I sent an SMS to purchase credits but I haven't received a reply. What should I do?
Most of the time when you send Habbo an SMS/text message to purchase Habbo Credits, you should get a reply straight away.
However, mobile networks can sometimes get busy and responses get held in queue. You might receive your reply a few minutes or hours later.
If you haven't had a reply message, and it has been over 24 hours since you sent us a text message, then use the "Contact Us (Help Tool)" link below and choose the "Having Habbo Credits Problems" and then "SMS".
Remember to include your mobile number, so that we can look up the transaction!
However, mobile networks can sometimes get busy and responses get held in queue. You might receive your reply a few minutes or hours later.
If you haven't had a reply message, and it has been over 24 hours since you sent us a text message, then use the "Contact Us (Help Tool)" link below and choose the "Having Habbo Credits Problems" and then "SMS".
Remember to include your mobile number, so that we can look up the transaction!
Which mobile phone networks can I use to make SMS purchases?
At the moment UK based customers of Virgin, Vodafone, O2, T-Mobile, 3 Mobile or Orange mobile can make purchases.
We cannot guarantee that messages from other networks will be accepted.
If you wish to find out about alternative methods to get credits, please visit the Habbo Credits page
We cannot guarantee that messages from other networks will be accepted.
If you wish to find out about alternative methods to get credits, please visit the Habbo Credits page
I've visited a site offering free credits, but I didn't get them. Why not?
There is no such thing as free credits, that's why!
If you've gone to a site offering free credits, your account may be in danger. These sites are set up by people who want to steal your account, take your furni and/or make you buy them credits.
Change your Habbo password immediately, and run a scan on your computer with up-to-date anti-virus and spyware software.
The ONLY site you can buy Habbo credits is www.habbo.co.uk
If you've gone to a site offering free credits, your account may be in danger. These sites are set up by people who want to steal your account, take your furni and/or make you buy them credits.
Change your Habbo password immediately, and run a scan on your computer with up-to-date anti-virus and spyware software.
The ONLY site you can buy Habbo credits is www.habbo.co.uk
How do I redeem my credit voucher?
To redeem a credit voucher code, just visit the Habbo credits page and sign in with your Habbo account details. You will then see instructions on how to redeem your voucher code!
I'm having a problem redeeming my Ukash voucher, why is that?
The most common mistake people make is thinking that the number printed on the Ukash voucher is their Habbo credit voucher code.
The number on the Ukash voucher is NOT your Habbo credit voucher code. You need to use that number here to purchase your credits. You will then get a voucher for your Habbo credits.
The number on the Ukash voucher is NOT your Habbo credit voucher code. You need to use that number here to purchase your credits. You will then get a voucher for your Habbo credits.
I've tried to purchase credits with my home phone, but it won't work. Why is this?
There are many reasons why this may not be working for you:
1. The bill payer has blocked premium rate numbers.
2. Your number is ex-directory and we cannot see who is calling, therefore, the call will not be put through.
3. You have reached the maximum amount of calls you can make per week and your number cannot register through the system until next week.
4. You are calling from another country such as Canada or the USA.
5. You have misdialled the Habbo credits order line number. (Doh!)
6. You are calling from a Mobile phone.
7. You have fallen for a phone scam and it's not really the Habbo phone number you're calling!
8. You are not on a touch tone phone and therefore cannot use our order service.
1. The bill payer has blocked premium rate numbers.
2. Your number is ex-directory and we cannot see who is calling, therefore, the call will not be put through.
3. You have reached the maximum amount of calls you can make per week and your number cannot register through the system until next week.
4. You are calling from another country such as Canada or the USA.
5. You have misdialled the Habbo credits order line number. (Doh!)
6. You are calling from a Mobile phone.
7. You have fallen for a phone scam and it's not really the Habbo phone number you're calling!
8. You are not on a touch tone phone and therefore cannot use our order service.
