If you have forgotten your password or had your account stolen and YOU KNOW the date of birth and email address on your account then you can use the Forgotten Password Tool to restore it.

Please note:the above link will only work if you are not logged in to a Habbo account!

In order to restore your password manually you will require the following account information:
* Habbo Account name
* Date of Birth
* Email address currently in use on the account (you MUST have access to this e=mail account and it MUST be a non-AOL/Hotmail/MSN/Windows Live email account registered to your account).

If you have a AOL/Hotmail/MSN/Windows Live email address on your account, we suggest that your change your Habbo account to an email address from your ISP/Gmail/Yahoo! etc before trying to get a new password.

If you cannot change your email address, then you should use the "Contact Us (Help Tool)" link below and follow the instructions there. However, we will only assist you if you have been unable to use the automatic password restore tool.

Remember to NEVER give your Habbo password or ANY personal details out to anyone EVER. Habbo Staff will NEVER ask you for your password.

There are a number of reasons why Habbo may not work for you.

The Hotel May Be Full: Wait a few minutes then try to enter again.

You might be banned: If you see a message popping up saying you have been denied access, wait two hours, then try again. If you still can't get in, read the Bans - About FAQ and the The Habbo Way FAQ to find out more about bans.

Out Of Memory: Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use Habbo.

Firewalls: If you have a firewall running on your computer or network, make sure you have specific ports opened on it, so that you may use Habbo. Also make sure you haven't denied access to Habbo by checking which programs are blocked from accessing the Internet.

Caching: Your ISP (this means which company provides your internet - AOL, BT, Virgin Media etc.) may be keeping an old copy of our site on its servers. There isn't much we can do about this, but it will usually update in a few hours.

Disconnected: You keep getting the 'Disconnected! Please reload Habbo' message. If this happens it means the connection between your computer and Habbo has broken. Sometimes you will still be able to speak and move about, but some parts of Habbo - like your Navigator or Console - might not work.

Try reloading the hotel (Ctrl-R or F5). Since this problem is caused by the connection from your ISP (who you connect to the Internet through, e.g. AOL, BT, Virgin Media etc) to the Internet breaking, it may due to high Internet traffic and so just trying later might help. If you use a very popular ISP that has lots of users and gets very busy, you may get disconnected more often. It may even be worth switching to a different ISP.

Finally, if your Friends List is really, really long it might be a good idea to remove some of the people you don't talk to anymore.

Script Errors: Do you get messages saying 'script error' or 'this file is not a director file' etc? This sometimes happens if we have added new things to Habbo, like new bits of furniture in the Catalogue. To solve the problem you may need to empty your browser cache. We can't help you with this, but if you search Google, you'll find lots of easy to follow guides!

Black Screen: Do you click on 'Enter Habbo Hotel' and all you get is a black screen? Most likely there is a problem with your Shockwave download. The best thing to do is uninstall Shockwave, download the most recent version and install it. We can't help you with this, but if you search Google, you'll find lots of easy to follow guides!

"Security Risk" message: A scary looking message appears warning of a security risk. This is a normal security message from Shockwave. To stop it appearing again, just tick the third box and 'OK'.

Out Of Memory Alert: When loading Habbo, or afterwards, you may get an alert saying 'Out of memory even after purging all cast members ..'. Habbo has loads of graphics that consume your computer memory (RAM) and the alert means that there is not enough free memory for Habbo to work. In many cases, the following tricks help:

* Close your browser and other applications (such as word processor, spreadsheet, mp3-player). Now open your browser and try Habbo again.
* Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.